Frequently Asked Questions
Everything you need to know before ordering your cake decorations.
What is the difference between wafer paper and icing sheet?
Wafer paper is lightweight, thin and best for drier cake surfaces. Icing sheets are softer and more flexible, usually giving brighter printed colours. Choose the material that suits your cake and decoration.
What do I receive when ordering an edible cake wrap?
Each wrap listing offers the designs shown in its options. Two Strips means two printed strips on one landscape A4 sheet; Full Sheet means one continuous A4 edible print. Choose one design and one material per sheet. Cake props in photographs are not included.
Which cake coverings work best?
Use a smooth, stable surface. Wafer paper is best on fondant or firm, relatively dry ganache; avoid very wet cream. Icing sheets can be used on smooth fondant, suitable buttercream or firm ganache. Avoid excess moisture.
How many A4 sheets do I need for my cake?
Measure your cake's height and circumference before ordering. You may need more than one A4 sheet for a larger cake. See each wrap's dimensions and quantity guide.
Can I order a personalised cake topper?
Yes. Choose a custom-design listing and provide your details as requested on the product page. For the edible calendar topper, enter the date and any optional title or message before adding it to the cart.
Where do you ship, and how much does delivery cost?
Orders ship from Portugal. Available countries, shipping rates and delivery estimates depend on the destination, item and parcel weight. Select your country on the product page and confirm the final total at checkout. International customs charges may apply.
How long does preparation and delivery take?
Most products are prepared in approximately 1–3 business days, unless the product page states otherwise. Handmade sugar roses typically require 7–10 business days of preparation. Transit time is additional, and dates are estimates.
Can I return or cancel an order?
Return and cancellation rights depend on the product and applicable consumer law. Personalised or made-to-order items may be excluded from change-of-mind returns where permitted by law. Please read our Returns & Refunds Policy and contact us promptly if an item arrives damaged or incorrect.
How can I contact Katia Cake Art?
Use the Contact Me page for questions about materials, delivery, allergens or custom designs. Please include your order number if your question concerns an existing order.